Absolutely! Whether your company has new employees or seasoned employees, we offer numerous training options that will help you master our software. We also offer trainings for basic SQL for reporting, building custom reports in Basis and Reporting Dashboard, as well as how to create custom print styles in Basis. Click below to check out which trainings we are currently offering.
Flexibility. Early in the design of our software, we realized that each client had unique requirements. The Basis, TrakQuip, and RTMS user interface is flexible and can easily be modified to fit your needs through numerous permission and preference options. For even further customization, we offer Requests for Modification (RFM’s), in which we can add additional enhancements to ensure you have the right solution to fit your business. All of our modules contain most, if not all, of the functionality required to manage your business. For any specific needs you might have, our project managers and programmers will work with you one-on-one to handle the necessary modifications. Give us a call today, and we'll be happy to answer any questions you may have about tailoring our software to your business' needs!
Yes. If you are using TrakQuip or RTMS you can use the Reporting Dashboard to create your own reports. If you are using Basis, there is a custom report designer built in.
Basis has a built-in designer that will allow you to design your own tickets, invoices, purchase orders, and other print styles. If you are using TrakQuip or RTMS, you will need to contact us to make style changes.
As often as you feel necessary. However, we suggest that users update often because of frequent modifications and improvements made to the program. It is normally easier to incorporate small changes rather than giant leaps.
At a minimum, we recommend that the databases be backed up to some degree nightly or weekly. Remember that some backup routines will skip files that are open, so make sure that all database connections and the applications are closed.